Privacy Policy

Last updated: 1 July 2026

1. Introduction

PrinterFX Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website printerfx.uk, use our services, or communicate with us.

We are registered in England and Wales (Company No. 08472931) with our registered office at Unit 4, Technology Park, Milton Keynes, MK9 1LH. For data protection purposes, PrinterFX Ltd is the data controller.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information you provide

• Contact details (name, email address, phone number, company name)
• Enquiry and consultation information submitted via our contact form
• Newsletter subscription email addresses
• Correspondence and communication records
• Contract and billing information for clients

2.2 Information collected automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device and operating system information
• Cookie data (see our Cookie Policy)

3. How We Use Your Information

We use your personal data for the following purposes:

• Responding to enquiries and providing consultancy services
• Processing and managing client contracts
• Sending service-related communications
• Delivering newsletters and marketing communications (with consent)
• Improving our website and services
• Complying with legal and regulatory obligations
• Protecting against fraud and unauthorised access

4. Legal Basis for Processing

We process personal data on the following legal bases:

• Contract: Processing necessary to perform our consultancy services
• Legitimate interests: Website analytics, business development, and service improvement
• Consent: Marketing communications and non-essential cookies
• Legal obligation: Compliance with tax, accounting, and regulatory requirements

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers who assist our operations (hosting, email, analytics)
• Professional advisers (accountants, solicitors, insurers)
• Regulatory authorities when required by law

All third parties are contractually required to protect your data and use it only for specified purposes.

6. Data Retention

We retain personal data only for as long as necessary:

• Enquiry data: 24 months from last contact
• Client contract data: 7 years after contract end (legal requirement)
• Marketing consent records: Until consent is withdrawn plus 12 months
• Website analytics: 26 months

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing based on legitimate interests
• Withdraw consent at any time

To exercise these rights, contact us at privacy@printerfx.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data, including encryption, access controls, secure hosting, and staff training. While no system is completely secure, we regularly review and update our security practices.

9. International Transfers

Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

11. Contact Us

For privacy-related enquiries, contact our Data Protection Officer:

Email: privacy@printerfx.uk
Post: Data Protection Officer, PrinterFX Ltd, Unit 4, Technology Park, Milton Keynes, MK9 1LH